Concorde Inn Hotel

Charu made a real difference to the guest experience. She handles busy periods and other situations efficiently and calmly, and communicates really well. She always greets guests with a genuine smile and helps people feel comfortable and valued. She's warm, professional, and a real asset to the team. 👍🏻👍🏻

I have stayed here many times, and since I work in the same industry, I usually overlook a lot. This last stay was pathetic. My main concern is Pallavi's disrespectful behavior, though the room problems added to the frustration. I arrived around 7 PM, even though check-in is at 2 PM, and still had to wait for a room. Once I got in, the Wi-Fi wasn't working, and both the bedsheet and towel were torn. I let all of that go at the time. When I called reception to politely ask whether a late checkout might be possible, Pallavi immediately said, “Not allowed, you have to check out at 12.” I understand the procedure, but I asked whether she could check if one or two extra hours might be possible, given the current war situation and potentially lower occupancy. She again said it wasn't possible and I had to check out. When I asked her name, she said, “No need to tell you my name,” and cut the call. I called back three or four times. Each time she asked why I needed her name, then loudly disconnected. As a hotelier, she should understand politeness, professionalism, courtesy, and hospitality. I thought maybe she was having a bad day, so I spoke to her again when I left. It was even worse. I asked why she'd spoken to me that way and kept cutting my calls, but she barely responded and carried on with her work, only saying, “Give me the key.” I've worked in this industry and stayed in hotels for many years, and have never experienced behavior like that in a hotel. I wasn't planning to write such a long review, but the way she behaved was something I've never experienced. I'm sorry to write so much, but this deserves to be highlighted, dear Pallavi. Please check the meaning of your name once. After all that negativity, there's no point listing positives, but I do want to thank Charu for staying calm, professional, and keeping proper hospitality standards.

I'm still waiting here after 30 minutes because the check-in preparation was late, and I haven't even seen the room or other facilities yet. The only reason for the one star is the reception executive. His behavior was rude, and his answers weren't satisfying. Trust me, hiring a younger person would be better. Move him to the back end.

Really happy with the customer service during my visit today. Ms. Charu gave me good service. Thank you very much.