Grand Marino Hotel

As a paying guest, I expected basic courtesy and help, but my experience with front desk officer Mohammed Khan was the opposite. I found him dismissive, disrespectful, and unprofessional, and he seemed indifferent to my concerns. What bothered me most was how little concern there seemed to be for guest feedback or satisfaction. It felt as if complaints and negative reviews didn’t matter. The front desk is often a guest’s first impression, and this interaction reflects poorly on the hotel. Management should look at how guests are treated and take appropriate action to improve service standards. After this experience, I wouldn’t recommend the hotel to anyone looking for respectful, professional hospitality.

I’d just had surgery and was asking respectfully about check-in because I needed a comfortable place for a week. The receptionist responded, “HOW COME??!” and then went on about things that weren’t useful or helpful to me in my condition. The way he spoke to me was so rude. How can they treat customers like that? The staff showed no empathy or respect, so I definitely wouldn’t recommend this hotel. To the receptionist, you need more training in how to deal with customers.

We were buying customers at the boutique on the ground floor, but when we asked to use the ground-floor washroom, security said it was cleaning time. We waited a little and looked at clothes in the boutique. When we asked again, one cleaner told us to wait 10 minutes, then another said it was under maintenance. My friend asked what was really going on, including what would happen if someone needing the washroom had health issues. The answer was to wait another 5 minutes. We left without waiting. Being hotel boutique customers and getting treated like this was ridiculous. I think Dubai Municipality should visit and check how people are treated at grand marino Rigga.

I left my GO PRO CAMERA in my previous room, I’m sure of it because I checked my things after checkout, and I hadn’t taken it outside during my stay. I called to report it, but nobody called me back, so I went to the hotel. The slim guy at reception didn’t seem to care, showed no empathy, and wasn’t polite. He didn’t offer to check properly. He called HK team, but said nothing, and when I asked him to check the camera on that day and tell me who cleaned the room, he overreacted and insisted it wasn’t there without even double-checking. His reaction made it seem like he’d done something or was hiding something. Worst hotel experience I’ve had. Don’t trust this hotel, especially this guy. He doesn’t know his job or even basic manners and communication.