Hafez Hotel Apartments

I checked in at this very bad hotel on January 5th at around 10pm. There were lots of insect bites in the bed, the room smelled awful, and there were mosquitoes in the room and bathroom. The bathroom was very messy. In the morning I woke up with blood coming from my body, spread across the bedsheet. I told reception about it, but they said nothing. I moved to another hotel near Al ras. I’d left my phone charger behind, so within 10 minutes of moving I went back to ask for it. The receptionist said there was a guest in the room and told me to return at 6pm. When I came back at 6pm, they said the charger wasn’t there. I searched the room and couldn’t find it either. Please don’t book this kind of hotel. I’m going to complain to Dubai municipality, and I have messy room and insect photos on the bed as proof.

The room was spacious, and that was about the only good part. The bedsheet and towel had stains, and the washroom walls weren’t clean. The toilet roll hadn’t been changed before check-in, and there were only two pillows. The cleaner in the room beside ours let the door bang each time he went in and out, and seemed inexperienced and untrained. Still, the amenities we asked for arrived without delay, and staff also helped with a late checkout.

It’s a really quiet place for families, with studio, two-bedroom, and three-bedroom options. The workers were kind and helpful, and the metro is only about a two-minute walk away.

Cockroaches were in both rooms, even after I asked to be moved. The first room also smelled awful and had stained sheets. I booked two nights but left after one, and my refund request wasn’t honored. This was the worst hotel I’ve ever seen. I can’t recommend it and think it should be closed.