Silk Valley-Chic 2B in Dubai Town Square

It’s been five days since I rented a place for the weekend, and I still haven’t got my security deposit back. The woman said it would be refunded within 24 hours, but she ignores my messages and I have to chase her every day for an update. Very unprofessional. The booking staff take your money, then take ages to return the deposit. I wouldn’t book directly with them.

After a year having Silk Valley manage my property, I’m unhappy with the service, especially how the staff handled things. At first they were respectful and quick to respond, and the monthly payments came through smoothly. Later, I had to keep messaging and reminding them to pay. Sometimes the money only arrived at the end of the month, and a few times it was delayed until the following month. The handover was the worst part. There was no inventory list for the whole year, even though one should have been made when I first handed over the apartment. Luckily, I’d written down what I bought and the quantities in my own notebook. When I asked about items that were missing, staff said they hadn’t seen them in the apartment and questioned me, as if it was my job to account for them. Company issues were still being sorted out while I waited to get my apartment back, with no respect for my time or for me as the owner. I met an employee named Glayds that day, and she showed no respect for my presence. During the handover of some missing belongings, the owner himself was there with another person. He treated my property and apartment disrespectfully, then left abruptly and slammed the door as hard as he could. I’m still owed outstanding payments, including my final payment, and some items are still missing. I’m an Emirati citizen and a property owner in the Emirate of Dubai, and this experience was terrible. I only kept the contract going because I respected the guest staying in the apartment. I won’t make the same mistake again or deal with companies like this in the future.

I checked out at 09.30am on 26.01.2026, and it’s now 20.00pm on 28.01.2026. I paid a DH. 1500 security deposit and was told it would be transferred to my account within 48hrs of checkout, but nothing has come through. What’s holding it up? I need my money back. Is this delay another way of using customers’ money?

Fatima Afzal and Sohel made our stay especially memorable. They were courteous, respectful, and helpful every time, with a caring and understanding manner that went well beyond what we expected. Their service was outstanding. My wife and I stayed for several months in two different Silk Valley Holiday Homes properties in Dubai. Both were comfortable, carefully arranged, and exceptionally well maintained, and we enjoyed our time at each one. I’d gladly recommend Silk Valley Holiday Homes for short or long stays in the UAE, and I hope to return.