iu Hotel Luanda Talatona

I'm quarantining here now, and every morning at 6 am staff slam doors in the kitchen below my room and wake me up. I've complained to reception daily, but nothing changes. Whenever I ask for the manager, there never seems to be one available. I asked to move rooms and was told it wasn't possible. The staff are disrespectful, the food arrives ice cold, the Wi-Fi is slow, and the phone in my room is broken. I wouldn't recommend staying here.

I’m here for quarantine and don’t know what else to say. The room gets noisy every day, with early morning door sounds and something like a chair being dragged across the floor. Meals are awkward too. Breakfast arrives at 10 am from the same special menu every day, with no choice. Lunch is at 2 pm and dinner at 8 pm. I’m Asian and not used to that kind of breakfast. You only get one bottle of mineral water per day. Wi-Fi is slow and the TV signal is very poor.

The room has what you need, a good bed and bathroom, and it was clean. Some of the staff really need training, even starting with responding when guests say “bom dia.” Breakfast is supposed to start at 6:30, but the fruit takes another half hour to arrive. Asking for it seemed to bother the waiters. Strange attitude.

The staff were friendly and attentive, and the rooms were nice, which is a pity because several other things let the stay down. They demand payment up front, though that wasn't shown on the booking sites. The air conditioning barely works and is basically just a fan, and there was a drain problem. Food was average at best and low quality for the price. It feels like accountants are setting cost-cutting rules that aren't good for guests.