Hotel Petit Benitos

I'm not even sure this place is open. They first put me in a tiny room with a double bed and a single window two meters high. I had booked two beds, so they moved me to a six-bed room with only one light. The paint was peeling, there was nowhere to throw away trash, even in the bathroom, and the floor mop was broken. There was only one electrical outlet and one standing fan that didn't rotate. Not even a drinking glass. The bathroom light was over the medicine cabinet, and the shower space was just 40 cm wide. The bedspread was stained, and the sheets were polyester. There was no reception, the woman in room 405 who checked me in was remarkably rude, no fire extinguisher was visible, and the exit wasn't marked. Two stars are undeserved. I've rarely felt so ripped off, they charged me $1420. Worst experience.

The service was good, but this is an inn, not a hotel, and the reality didn't match the photos, so it wasn't what I expected. It needs several improvements, especially to the furniture. There aren't enough electrical outlets in the rooms, and that's essential.

We got to the capital at 10 p.m. from the interior on a long weekend, and despite having arranged a reservation, we were left with nowhere to stay. He wouldn't answer the phone, so we ended up walking around trying to find accommodation. No explanation or sense of responsibility. Disgraceful, and I wouldn't recommend it.

I spent the entire day searching for somewhere to stay after the manager said, “I don't have any more rooms,” despite my reservation. Booking.com has never let me down like this before. The people running this place were irresponsible. It's disgraceful, and I wouldn't recommend booking online.