Howard J by Wyndham Buenos Aires La Boca Undici

A fire broke out in the hotel restaurant during my stay. No alarm sounded, there was no evacuation or notification, and staff did not inform guests. I realized what was happening only after smelling smoke and seeing the fire from my balcony. When I asked about it, staff said evacuation wasn’t needed because “the fire was in the restaurant, not the rooms.” Fires can spread unpredictably, so that response showed a serious failure to understand basic fire-safety procedures. There was no phone or safe in my room. In particular, the lack of an in-room phone limits how a guest could call for help during a fire, medical emergency, or security incident. Staff also entered my occupied room on three occasions without authorization or warning. I had no “Do Not Disturb” sign out on one of those occasions, but that does not give permission to enter. There was repeated confusion over whether breakfast was included. Staff confirmed it was when I gave my name and room number, then a supervisor confronted me mid-meal, in front of other guests, saying I hadn’t paid the previous day. This internal miscommunication was handled publicly and unprofessionally, with no resolution or consideration for me as a guest. After the repeated room entries, I formally raised the privacy issue with the front desk. They said management would contact me promptly, but more than 36 hours passed without follow-up. The manager was cordial during a brief interaction on the day of the fire, but the delay showed poor escalation and accountability. These are failures in safety, emergency readiness, privacy, and basic oversight, not minor service problems. They’re incompatible with the standards I’d expect from a property marketed as four-star. For context, I run a hotel and travel channel with over 500,000 followers and don’t post negative reviews lightly. I’m documenting systemic failures that need corrective action.

Right at the main entrance to the CABJ Stadium, this is a new, modern hotel in the heart of La Boca, Buenos Aires. It has what you need, including spacious modern rooms with terraces, a rooftop pool, a little gym, a spa, and a restaurant.

The bed was extremely comfortable, and the rooms were amazing and clean. Service was good, and the people were kind and ready to help whenever they could.

Our first visit was great, so we booked the hotel a second time. This stay was a nightmare at check-in and check-out. We were there for only about four hours before our next flight, so we expected the front desk process to be quick. The supposed 24-hour reception wasn’t really available at night. There was only a Spanish-speaking security guard. Check-in took over 20 minutes and was chaotic. At one point he ran off with another guest, only gesturing “time out” to us. We also had laundry to collect, but he knew nothing about it and left us searching in a back office. Some items were missing. The hotel promised to process our claim, but then communication stopped. Check-out with the same security guard was even more chaotic. He wouldn’t let us pay by card, took our cash without giving a receipt, and showed us through a translator that it would be sent by email. It never arrived. At a hotel in this category, we expected professional, quick, smooth service, not nearly an hour spent dealing with completely inappropriate staff through a translator.