Apart & Hotel Neptuno

The room had everything we needed and felt comfortable and secure. The pool and jacuzzi were 10/10. We spent a lovely week here, with excellent service, breakfast delivered each morning, and the rooms cleaned too. I'd definitely come back.

Just one block from the beach in Valeria, so the location is ideal. The place is beautiful, clean, well equipped, and in good condition. Breakfast was delicious every morning, and they also cleaned the room. The staff were attentive and friendly, and the service was excellent. Thanks to everyone, I highly recommend it. You won't regret it!

The apartment room was bright and spacious, with a view of the park ☀️. Breakfast was plentiful and delicious, with breads, toast, pastries, croissants 🥐, ham and cheese, juice 🍊, coffee with milk, yogurt, and fruit 😊. The owners were friendly and the stay was very pleasant. It's just steps from the sea, and having a heated pool is another reason I'd recommend it.

The worst part of our stay was the service, especially Alberto's rude and disrespectful behavior. When I reported the Wi-Fi problem from the first day, he blamed me, saying I must have entered the password wrong or that my phone was at fault. He kept talking down to me. I needed the connection for work, and the website said Wi-Fi was available in the rooms. It never worked for even one day, in my room, Crab, or in other rooms like Seahorse and Seal. The issue was never fixed. Breakfast was awful too. The juice seemed questionable, and I was afraid to drink it. To be clear, it wasn't even Tang. There wasn't enough milk for two cups, and the bread was hard and dry. I suspect it may have been baked in 2020 and reused ever since. The pool was also nearly unusable from 10:30 to 11:30 AM because Aquagym classes were held for people who weren't hotel guests. There were about 10 people kicking and splashing around while I couldn't enjoy the pool. I stayed for a week. If you want a nice vacation and a peaceful stay, I do not recommend this place. The worst thing was the service.