NB Mountain aparts El Chalten

We had to leave El Chalten on check-in day after the government told us to evacuate to El Calafate because of strong winds and an impending road closure. We needed to get out to avoid missing our flight. Tisiana at reception was lovely and tried to arrange for us not to pay, or at least get a discount since we couldn't stay, but the manager said we had to pay. They didn't seem to care at all. Since we were going to be charged, we decided to at least shower, and found a room full of mold, empty shampoo and conditioner bottles, and wind coming through the windows. It didn't feel safe. Thank goodness we didn't stay the night. Avoid this place!

The first night became impossible once the wind came up. Metal roofing that seemed loose banged loudly for the rest of the night, like someone hammering a sheet of metal in the room, so we couldn't sleep. Water was also coming through the wall and kitchen window. We'd been excited about our three nights in the two-level unit, which initially looked clean, bright, modern and had nice views. Before booking, make sure the roof has been fixed and the outside properly sealed against leaks. We strongly suspect they already knew about these problems and rented it anyway, which was really disappointing.

Room 5 had a lovely view and plenty of space, and the apartment is close to the bus terminal. We had enough kitchen gear to make a decent meal, and the new shower was great. Strong wind made a lot of noise, and a dog barked through the nights. It could have been cleaned a little better, but we still had a lovely three-night stay.

The rooms are new and look cozy, which is why I'm giving two stars. The rest didn't match the price or standard. Construction on more units in the same building went on all day until 9 pm, with no warning. They said it was out of their hands, though they were the ones commissioning the work. They also said payment was cash only, then charged a higher cash price using their own exchange rate, not the day's rate or the blue rate. With so many hotels in town, I wouldn't choose this if you want to avoid hassles.