BLU Apart

I've never stayed there, but I passed the building while walking along the beach and it looked very run-down, with obvious maintenance problems. Being right across from the sea is a plus, but people also need to feel safe and comfortable. I don't think I'd pick it, and I don't mean any offense.

Apartment 11 was very comfortable and had everything we needed. The view was spectacular, and we could go straight out to the beach. I'd definitely recommend it.

Our things were stolen while we were out downtown. Someone hit the window and broke the lock, after the shutters in apartment 11 had already been difficult to close. We had to leave that same night with only the clothes we still had, wrapped in a tarp. They wouldn't refund anything, not even that night, even though the rate was 120,000 pesos per night. Paying that much was outrageous. They said it wasn't a security issue because nothing had been forced, but a window had been broken. They also wouldn't send me the security camera footage, saying they didn't know the cameras pointed toward that area. The worst response was being told I should have closed the shutter, when it was stuck and wouldn't close properly. They wouldn't acknowledge that the window lock had been broken, either. The living room door is damaged too, and you have to push it hard to get in. For 120,000 a night, our belongings get stolen and nobody offers a decent response, yet somehow we're made to feel at fault over a shutter. The other apartments have bars on their windows, and there are no alarms. If you get robbed, tough luck.

The apartment was lovely and everything looked new. Caro was so sweet and helped us with whatever we needed, and the rest of the staff were impeccable. We were half a block from the beach, had covered parking, slept in very comfortable beds, and the shower stayed hot without having to wait for it to heat up. The tent staff were friendly and helpful, and the tents were included in our stay. The bathrooms there were quite neglected, though, and could use some work. Internet in the apartment was another problem. It worked for a couple of days, then kept cutting out. Even connecting from other apartments was unreliable. A technician came and said someone had cut a cable without warning, fixed it so we could use it for a day, but it went down again. We only got breakfast at the beach bar on our last day. Mariano, who arranged the rental, had said breakfast there was included, but we learned from the owner of all the properties that the bar only opens on December 26th. What a shame. Apart from those issues, I was very happy with everything else.