Chalet 104 Westendorf by ALPS RESORTS

We stayed in appartement 2 as a family for a week and paid almost 4.5k, expecting an exceptional experience. The apartment is in a large space in a central location in westendorf, which may suit people who want that, but we did not find the cosy tirol style accommodation we expected. We also had mixed feelings about alpresorts dorfstrasse 149 last year. What made this stay especially disappointing was that the apartment never had a properly functioning central heating system, and the owners offered no reimbursement or structural repair. On the first of our seven days, we found that the central heating wasn't working in the living room, dining room, and kitchen, a space of over 60m2. After several complaints, an electric heater was put there on day three as a temporary fix. The bedroom heating was bypassed at the same time, we were told, so it could no longer be controlled centrally. The floor heating made the rooms too hot, though we preferred that to being cold, so we slept with the bedroom windows open. There were other things I expected to be better for this price. The living room had just one uncomfortable couch and no separate chair, unlike what appears in the generic photos. It's a two-bedroom apartment with six dining chairs, but I'm not sure four adults could fit on that couch. The rooms also felt bare, with little effort to make them cosy. The water cooker and coffee machine seemed like small, basic camping gear. In the main bathroom, there was only one rack by the sink and no hangers for bathrobes or other towels. The sink faucet was too short to fit my hands under, and the soap dispenser was outside the shower, so I couldn't see how to use it while showering. The ski depot is in the garage cellar, with no easy way out except through the main building, across the nice carpet and into the elevator. There seemed to be another planned exit through the garage, but its door hinge was missing. Walking up via the garage exit also felt dangerous because it was slippery.