Sunshine Gardens Bourke Resort

The motel itself is great and the service is excellent, but the cleanliness and hygiene need attention. We paid $189-200 a night, which is ridiculous for a little town like Bourke. We'd usually stay here whenever we come through, because the room is normally clean and the service good, but this time was absolutely disgusting. I wouldn't waste money on it. After being out all night, we came back after dark and found bed bugs on the linen and throughout the bed. The sheets were putrid, with hair and stains. I tried calling reception multiple times, but the phone was turned off and no one answered. That feels like a safety risk. What if there were a fire or something else? With no way to reach reception, we had to sleep on the hard floor. We had to travel back early the next morning, so we lost sleep and woke up with sore backs. At checkout, the receptionist came around. I explained what had happened and showed him videos and photos, but he recorded on his phone and wouldn't show the bugs on his camera. When I showed my call log with the repeated calls, he did show that. He looked over the linen, filming it, and said there were no bugs. Anyone with common sense knows bed bugs only come out at night, so of course he wasn't going to see them during the day. I asked for a full refund, and he told me to email management. When I asked for a phone number to speak with them, he refused and insisted on email. I'm also not sure whether it was the correct email address. They need to do something about this.

The kids loved the pool, and the rooms were clean. We had an amazing stay, with lovely staff. Alan was especially kind and helpful, a top bloke. I'd recommend Sunshine Resort In Bourke to everyone.

After days out in the bush, the hot, lovely shower and enormous bed were just what we needed. The room was clean, and we felt reassured that our ute and all the gear in its tray were safe inside the locked compound. Alan and Patrick stayed beyond closing to meet us at the gate, like airport ground crew, and guide us in the dark with a light-up baton. Alan was quick to reply by text and answered our questions about places still serving supper despite our late arrival. I highly recommend Sunshine Garden Bourke Resort for a stay in Bourke!

Thanks so much for the fantastic service and for helping us out. After more than 14 hours on the road, a comfortable bed and hot shower were a welcome reward. It's a lovely, safe and secure place that's easy to find. We'll definitely stay again.