A Perfect Stay - Bay Royal Apartment 2

We’ve just come back from Byron Bay, where our family stayed at Bay Royal Apartment 2 from 14-21 January, booked through A Perfect Stay. I spoke with Jo three or four times during the week because the apartment fell well short of how A Perfect Stay’s booking site described it. It was advertised as luxury, but there was nothing luxurious about it, and the cleanliness was atrocious. The blinds were black with grime and fly poo. The rug in the master suite should have been thrown out long ago, and the living room rug was filthy and had a hole. The lounge needed replacing too. The air conditioning in the main living area didn’t work, which made things uncomfortable at times in Byron’s humidity. The TV also needed replacing: the picture was okay at the bottom, but lost clarity and colour towards the top. We paid $9k, and aside from the location, that was all the apartment had going for it. The pool and tennis courts were run down. We’ve stayed in much nicer places in Byron Bay for $2k less for a week. Our holiday was interrupted three times so Declan, the maintenance worker, could come by to check the leaking hose and the air conditioning unit. On the third visit, on Friday, an AC mechanic found a part was needed and would take at least a week to arrive. We were very disappointed with the accommodation standard. I gave A Perfect Stay a chance to reply to my email before posting, but they didn’t. At the very least, we expected an acknowledgement and apology for the problems and inconvenience during our holiday, and perhaps a partial refund as a goodwill gesture. This was our second booking with A Perfect Stay, and it’ll be our last. EDIT; 4 March 2024 It’s an absolute joke that I had to follow up with A Perfect Stay three times after our stay about the standard of this so-called “luxury apartment”, including the cleanliness and appliances that should work. I would NEVER book Bay Royal Apartment 2 again, or book with A Perfect Stay. PLEASE BE AWARE this is NOT a luxury apartment, and their poor excuses for not responding are totally unacceptable!