Arlberg 321

The staff were friendly, but the amenities and the hotel itself were in poor condition. I had high expectations at first, but this turned out to be the worst stay. Skiing from the doorstep is possible, but that doesn't make it the best place to stay. The room needed a little TLC. The carpet was dusty and smelled, the bedsheets were in very poor condition, and the pillows were too small for their covers. There was dust even in the toilet areas. Do they clean after guests check out, or just take the money without thinking about hospitality? The chlorine in the pool was so strong that my son had an asthma attack. He'd never had any trouble swimming in other hotel pools before. We had to check out a night early and rush him to the clinic, with no refund, despite being unhappy with the service. We paid a lot just to get sick. My face was itchy too, and I'm still recovering from the effects of the dusty room.

A loud party at around 2:30, with music and shouting, went on for nearly an hour. No staff stepped in, and it was hard to rest before a long drive. Getting luggage to the lift was awkward because you have to climb stairs first. Parking was restrictive too, with only 15 minutes allowed before you had to move the car. In the kitchen, the microwave and oven shared one outlet, so we had to keep swapping plugs. The bedding looked dated and mismatched; even plain white linens would have made it feel better. The location may work for some, but I'd suggest looking elsewhere if comfort and quiet matter to you.

We're still trying to get a booking or our money back for a booking from covid 2020. The service has been terrible, with no replies to our emails or requests.

The Arlberg's location is killer, but that was the only positive part of our three-day stay in a 12-person apartment. The apartment and facilities were basic and badly in need of renovation. We were short on essentials too: just 5 water cups, 2 wine glasses, 6 mugs, 1 tea towel, no hand towels, and 2.5 rolls of toilet paper for 10 people over 3 days. Cleanliness was the worst issue. The bathrooms were filthy everywhere except the hand basins and toilet bowls, with dust, hair and dirt in every corner. The fans were clogged with dust and the grout was mouldy. The facilities weren't clean either. Team Arlberg, when did you last check around the spa? Arlberg, here's my clear feedback. You need a whole new cleaning crew. This isn't the first or second time guests have raised apartment cleanliness. You also need a serious conversation with apartment owners, six-monthly reviews of every apartment, and a clear requirement that owners improve and invest. If they don't, reserve the right not to sell their apartments. That could mean less revenue in the short term, but you're on a downward spiral and might not climb back up anytime soon. The place we rented needs a proper coat of paint on the walls, doors and frames, including the corners. It needs new grout, especially in the disgusting showers. It needs at least one set of cups and cutlery per person, a shower caddy for soap, and something on the bare walls to improve the 'vibe'. The bunk beds and mattresses need replacing too, with anything newer than what was there, which looked like it dated from before the 2000s. A $1000 investment in the apartment would have made for a different review. Instead, you're getting 2 stars, one for the location and one for, honestly, I'm not sure what. Maybe the fact that it was warm and dry? Actually, compared with the cabin at a local caravan park in Bright where we stayed the night before arriving at the Arlberg, you deserve 1 star. Instead of spending time writing replies full of meaningless snow talk, do something about it. That would keep the stoke high, bro. Not. Good. Enough.