Kippa Ring Village Motel

We arrived to find out there were no rooms for us, even though I'd booked six weeks earlier. When I asked for an email confirmation, I was told there was no need because the booking had been written down, and that I could pay $160 cash on arrival for the best deal in town. I hadn't wanted to give details when booking, but I did ask for that confirmation. The whole thing felt strange, and I regret not trusting that feeling. The property was run down, and I wouldn't recommend anyone consider this motel. Stay away.

I urgently needed sleep, so I paid $180, but I won't stay here again. The room smelled of stale cigarette smoke even though smoking isn't allowed inside. The couch was covered in crap, the floor hadn't been cleaned, there was black stuff in our kettle, and I found hair in the bedding. When I raised the hair with management, she said another woman was cleaning while she recovered from surgery. I told her the grime looked like months or possibly years of buildup, and she had nothing to say. The bathroom was filthy too. Wiping the toilet seat with toilet paper left it black, and the floor had layers of grime. The shower's cold water wasn't working. The Wi-Fi was poor, which mattered because I was there with my autistic child.

At first the room seemed okay, and we were told our $160 cash booking included a luxury suite, Netflix, Wi-Fi, Stan and milk in the fridge. None of the milk, Netflix or other promised things were there, and the dishes supplied were dirty. The bathroom shower floor was black, though I could scrub it off with a very worn scourer. After we moved the bed, we found a Cheezel and a tonne of dust. Turning on the air-conditioning blew dust around the room. I tried to show the woman the room's condition, but she didn't seem interested in that, a discount, taking responsibility, or talking to the cleaners. She cried and then suggested I was racist. I told her I have coloured skin too. She told me to write my review and walked away. We stayed one night and arrived at 8 pm.

The staff were lovely and happy to help with anything. The rooms were clean, with new floors, and although contractors stayed there and left early, I wasn't disturbed at all. A great little motel, and I'd definitely stay again.