Sanctuary Apartments - Prima Pearl

The facilities are kept clean and in good condition, from the pools to the sauna, steam room, spa, and well equipped gym. The views are excellent, security is top notch, and gym etiquette is respected. It's one of Southbank's best buildings. Stefan on the concierge team is always welcoming and supportive. When I first moved in, Rekha was a huge help with the guidance I needed. She isn't in the building anymore, but I remember her friendly smile and how she was always happy to have a quick chat.

Stefan, the supervisor, made a real difference to my week at Prima Pearl in Melbourne over New Year. I accidentally left my phone behind on the way to the airport, and he kept it safe and returned it to me. I really appreciate the team's honesty and kindness. The building was clean, well maintained, and welcoming, and the staff were attentive and friendly with professional management. I had a wonderful one-week stay and would highly recommend Prima Pearl to anyone looking for comfort and great service in Melbourne.

I've lived here for three years, and the concierge team has made the residential experience exceptional. They're attentive and personable, often picking up on what residents need before we ask. Stefan in particular is a real backbone of the team. He looks after residents and guests with professionalism, grace, and a respectful, approachable manner. He's a role model who inspires personal and professional growth.

I've lived here for nine years and love the building and its amenities, but management keeps getting worse. The concierge and building manager are rude, unhelpful, lazy, and unprofessional, especially the bald one. If you're considering buying an apartment, think twice. Renovating is also difficult because there's no parking for your contractor. My parents own our apartment, and when they came from overseas to stay with me for a few weeks, management called to complain that too many people were living there. I wish they'd deal with more important problems instead of micromanaging. It's sad to see this happening.