Citadines Walker North Sydney

Avoid, avoid, avoid. There were cleanliness issues in the room, and at 1030 in the morning a staff member ignored my do not disturb sign and barged in while I was undressed. I'd agreed a later checkout with the front desk. Respecting those signs is basic hotel practice, so if they can't get that right, who knows what else is going on. Their response showed how little they grasped the seriousness. I was offered a coffee as recompense. When booking.com pushed, they offered 20% of my accommodation costs back, which made me feel they didn't care about guests' dignity, safety, or well-being. There's a Quest hotel nearby. Stay there instead. They've always been wonderful to me. I had planned to stay there again but decided to try somewhere new. Booking.com has now agreed to refund the full amount paid. At checkout, I still had a balance of 30 odd dollars and paid it. If someone had given me a meaningful apology and acknowledged how wrong it was, or said they'd take care of that last charge, perhaps things wouldn't have escalated. Looking after people is the hotel's business. Putting money above that can cost more in the end. I hope they learn from this.

The harbour view was a nice touch, and public transport is only about 3 minutes’ walk away. But the room's AC vent/grille was very dusty and noticeable. I told reception, and got a pretty indifferent “okay, thanks for letting us know,” without much concern or even a simple apology. The view was nice, but the cleanliness and service attitude make me hesitate to recommend the hotel.

The room was spotless, comfortable, and well maintained, with everything I needed. Housekeeping clearly takes pride in its work, and the cleanliness stayed excellent throughout. Staff were professional, welcoming, and attentive from arrival, making the stay feel relaxed and seamless. I had a fantastic time and wouldn't hesitate to come back. Highly recommend.

The subway station is quite close, which made getting around the city easy. Beyond that, the stay was let down by poor hygiene and careless housekeeping. The room hadn't been cleaned thoroughly, with carpet stains, dusty surfaces, and an untidy bathroom. It felt rushed and short on attention to detail. With cleanliness and basic maintenance at this level, I can't recommend the hotel even with its convenient location. I hope management takes the feedback seriously and improves housekeeping.