DD Apartments Darling Harbour

SCAM, DO NOT BOOK HERE! I reserved two rooms for eight people for three nights, 29 Sept to 2 Oct 2020, in February 2020, with free cancellation. They charged a $436.98 deposit to my card, then cancelled the accommodation on 27 May, citing covid and saying they were no longer listed with Booking.com. For months I was given the run around, with no replies to calls or emails apart from prerecorded messages. I was told to gather all my correspondence and payment proof to try to get the deposit back. Neither Booking.com nor my bank, which tried to follow it up, got me a refund. It’s been over a year. I’m very disillusioned by what feels like fraudulent activity.

We have $1200 of our money tied up in this, which was a family gift for a break. We booked for late June, and the reservation was non-refundable, but we only wanted to change the date, not cancel. No one has answered our repeated calls, emails have been ignored, and Booking.com hasn’t got back to us. Taking people’s hard-earned money and then ignoring them is disgusting, especially during the covid crisis. We’re getting legal advice. Do not book with these people.

SCAM, DO NOT BOOK HERE. They cancelled my accommodation because of covid, then disappeared. It’s been a whole year and there’s still no refund. Booking.com and my bank were no help, and neither was a solicitor. For months we were given the run around and told to gather our correspondence and proof of payment. I’m absolutely livid.

I had to cancel my booking because of covid 19 flight and border restrictions. I didn’t expect a refund, but other hotels were happy to let me change dates without a charge. What really bothered me was being ignored: no replies to my emails, calls, or messages through Booking.com. At least reply to a customer instead of blanking them once you’ve got their money. Stay clear of this place, and read the other reviews.