Park Hyatt Hotel Banani

I only chose this hotel because it was near the function I was attending, despite having heard negative reviews. Booking a deluxe room was already frustrating: the woman quoted 5000 tk, took that amount and gave me a room card, but later said no deluxe room was available and asked for another 500 tk. She called the room a better one, though the TV was broken and they had to swap in one from an empty neighboring room. I've stayed in a 1200 tk guest room in khagrachori that was cleaner, better furnished, and more worth the price. The buffet breakfast was decent. Dinner was mostly overpriced rice or khichuri with chicken or mutton, and a 15 tk Coke was charged at 40 tk. I also couldn't expect anyone to answer when I called reception. The management felt unprofessional throughout.