Clara B.
We left after just one night and are hoping for a reasonable refund. We’d booked one of the upgraded bungalows for five nights in September 2019, but it was shocking. The bed was uncomfortable, there was no duvet cover, and the duvet had old blood stains. The curtains were faded and hanging badly. Dishes were dirty, and there was dirt and fluff beside the bedroom cupboard that looked as though it hadn’t been cleaned in months. The bathroom was covered in black fungus, which is bad for your health and should be easy to clean. I took photos of everything. There was no sign of a recent upgrade, and reception told us the last one had been 15 years ago.

