Hotel Sandy Beach

We paid 180 leva upfront for second-zone parking because it was close to the hotel. Still, the barrier often failed to read our registration, and guards demanded a ticket and payment. I explained in English and Russian that we had paid, sometimes with swear words, before they let us through. Reception seemed baffled by the issue: the system read the letter O in the registration as the number 0. We drove to Varna on July 4 and ran into this several times, despite reporting it. We were a family of four at Sandy Beach Hotel from July 2 to 11, 2025. At the resort entrance, a guard called the manager and told us two rooms would cost 260 leva a day, or 1,250 euros for nine nights with breakfast and pool access. I agreed, and the guard drove us to the hotel. At reception, the bald receptionist said the 1,250 euros covered two rooms but no pool. I reminded him what the manager had agreed to, he called the manager, and the pool was included. When I tried to pay, the receptionist said payment was due only when we left. I asked again on July 5 and July 8 because I didn't want to pay at departure, but got the same answer. I started wondering if they wanted to inspect the rooms before charging us. At 9 a.m. on July 11, I went to settle the bill. The receptionist now said 260 leva was for one room. I said we'd agreed on that amount for both rooms. He asked for an email or the manager's number, but the call had been made from the guard's phone, so I had no record of who I spoke to. We were charged 2,500 euros, as though it were a five-star all-inclusive with a heated pool. Mistakes happen, but I absolutely don't recommend this pseudo-Sandy Beach Hotel. Be warned, it felt like an organized group.