About this property
Popular facilities
See all facilitiesGood to know
- Check-in
- From 14:00
- Check-out
- Until 11:30
- Parking
- Free
- Breakfast
- Available
- Reception
- 24/7
- Luggage storage
- Available
- Languages
- German, Russian, English
- Smoking
- Smoke-free
- Children
- Family friendly
- Room types
- 4
Guest reviews
Recent reviews shared by hotel guests
Emily C.
The evening food can be hit or miss, maybe depending on how many guests are staying. Still, we loved hotel ELA. The rooms are nicely presented, and it’s only a short walk to the ski area. The pool and spa have improved since our last visit and feel much warmer now.

Matthew D.
We had excellent meals at both breakfast and dinner, and the rooms were clean and well equipped. The spa was a lovely way to unwind after skiing, and I really needed that deep tissue massage. The hotel is also easy to reach from the gondola and main resort centre. There’s ski hire and a depot on site too, with a well-equipped setup and a manager who’s very keen to help.
Thomas M.
The food at dinner let the hotel down for us. It was often lukewarm, and one evening the chicken was still very pink and seemed undercooked, which felt dangerous. I told the restaurant manager and mentioned it again at reception when we checked out, but neither seemed to care much. That’s the only reason I can’t give full marks. I’d still recommend the hotel and stay again, though I’d eat out in the evenings. The rest was very good. The hotel is clean and modern, and has been refurbished, something many older reviews don’t mention. The rooms suited us perfectly, and the team communicated well before we arrived. They also arranged for our two booked rooms to be together, which we really appreciated. It’s close to the slopes and ski lifts, and we had a brilliant massage at the spa, one of the best I’ve had.
Noam B.
We had a really good stay. The rooms looked nice and were clean, the bed was comfortable, and the spa was lovely. The Jacuzzi felt more like a warm pool. Dinner was just fine, but there was a nice range of choices.
Bence N.
The lobby bar design was a real highlight for me. It’s a very nice hotel, with great rooms and a good location. Breakfast and dinner offered plenty of choice and were good quality, and the spa was ideal after a long day.
Amenities
Everything available at this property
General Services
63 available- 24 Hour Reception
- Elevator/lift
- Smoke Free Property
- Heating
- Chapel
- Garden
- Terrace
- Private Check In/Check Out
- All Spaces Non Smoking (Public And Private)
- Outdoor furniture
- Bridal suite
- Room service
- Locker
- Linens
- Ironing
- Laundry
- Dry Cleaning
- Luggage storage
- Wake Up Service
- Telephone
- Diet menu (on request)
- Packed Lunches
- Transfer services
- Library
- Billiards
- Hiking
- Picnic area
- Fishing
- Sun Deck
- Ping Pong
- Cycling
- Year of construction
- Year of most recent renovation
- Number of floors (main building)
- Single rooms
- Double rooms
- Suites
- hotel
- American Express
- MasterCard
- Visa
- Maestro
- Visa Electrón
- City centre
- Nearest Bus / Metro Stop
- Airport
- Ski slopes
- Check In Hour
- Check Out Hour
- Local and international calls
- Transfer service
- Laundry service
- 24 Hour Security
- Bellboy service
- Fireplace
- Hotel safe
- Lift access
- Luggage room
- Café
- Game room
- Snacks
- Early departure
- Darts
Accessibility
1 available- Upper floors accessible by elevator
Internet
2 available- Free Wi Fi
- Wi Fi
Parking
2 available- Offsite parking reservations required
- Car park
Meals
8 available- Minibar
- Bar
- Restaurant (buffet style)
- Bottled water (at extra charge)
- Restaurant
- Breakfast
- Breakfast and dinner
- Breakfast and lunch
Business Services
4 available- Event facilities
- Fax and copy machine
- Conference room
- Meeting room
Recreation & Wellness
3 available- Massage
- Sauna
- Steam bath
Pool and beach
2 available- Beach facilities
- Beach/pool towels
Sports
5 available- Bike rental
- Fitness facilities
- Gym
- Table tennis
- Fitness
Children
2 available- Playroom
- Children's playground
Room Amenities
10 available- Non Smoking Rooms
- Soundproof rooms
- Family room
- Cable TV
- TV
- Hairdryer
- Shower/Bathtub
- Shower
- Wardrobe/Closet
- Toiletries
Languages
3 available- German
- Russian
- English
What's nearby
Explore attractions, restaurants and transport around the hotel
31 m 1 min walk
21.5 km
626 m 8 min walk
39 m 1 min walk
Attractions
20- Чешмата с планинска вода626 m 8 min walk
- Musala Peak Trailhead1.0 km 13 min walk
- Резиденция Царска Бистрица1.2 km 15 min walk
- Hiking Trail to the Black Rock1.2 km 15 min walk
- The hidden creek (р. Бистрица)1.4 km 17 min walk
Restaurants
20- Sunny's Food and Bar39 m 1 min walk
- Hunters50 m 1 min walk
- Pizza Vicky54 m 1 min walk
- Бистро Вики58 m 1 min walk
- Panorama103 m 1 min walk
Transit
20- Васил Левски - СофияAirport50.2 km
- Borovets BUS centerBus31 m 1 min walk
- Sector 7Bus8.7 km
- Автогара СамоковBus8.7 km
- ГоведарциBus11.2 km

Stay rules
Important conditions for your stay