Hotel Regina

We paid for two nights but slept only one, since we had a late flight Monday and left before 7 pm. We were charged an extra 45 Bs per person, and I asked if we could have our second breakfast on arrival instead, since we wouldn't be there for breakfast on Monday. We'd been awake since 5 am, slept badly and were starving, but they refused, saying upper management would audit who attended and which breakfasts were served, even though it was a buffet. My toddler and mother did enjoy the breakfast spread. I did appreciate being allowed to check in early that morning. We had a 7 am flight with a toddler and a senior who badly needed rest, and the phone arrangements were accommodating. The apartment was spacious, the beds comfortable and the TVs okay, though one bedroom had almost no natural light because its window was tiny. We were told we could use the pool and other facilities at their Tiquipaya location, where apparently they have massages or some kind of spa, but we had to get there ourselves. It's a 30-minute ride costing 35-40 Bs each way. It would've been nice if the hotel covered at least one trip. When we arrived, they just pointed out the pool. Communication between the hotels was terrible: they didn't know we were coming, and someone else was listed under our room number, so we were left waiting as if we were asking to get in for free. We also couldn't charge meals to our room because we were from another hotel. To open a tab, we had to leave our ID, and then remind them to return it. I left a small bag in the changing room and contacted the Cochabamba hotel on Tuesday. They said they'd check and call Tiquipaya, but days went by with no update. When I followed up, they told me I should have contacted Tiquipaya myself. I appreciated the early check-in, which Airbnb is bad at, but everything else was average or disappointing.