Summit Pousada Noah

The beach right outside is beautiful, but it wasn’t enough to make the stay worthwhile. There are probably better places nearby. I wouldn’t recommend this hotel, especially if you’re traveling for work, since the poor welcome can start your trip off with stress. I was there for three days, and the service from the receptionist and other staff was awful. They seemed unwilling to help, and that bothered me most. If you work with the public, you should at least show some willingness to help. The breakfast was disappointing too, with hardly any choices, stale bread, and only two kinds of overripe fruit. I left hungry to go to work. They didn’t clean the room at all during my stay, and pool access was limited to a very short window.

The poor service alone was enough to put me off recommending this place. I asked Cris, who helped me that day, for an invoice so I could charge the company. Even though I had to stay three extra nights, she never issued the service invoice, and I ended up out of pocket. It felt disrespectful to customers not to provide one. The breakfast wasn’t good either. The bread was from the day before, and there wasn’t much variety.

I regret choosing this place for my vacation and won’t be back. They only clean the rooms every other day. For the very high rate in peak season, I expected at least a decent breakfast, but there was almost nothing to choose from. The bread was stale, the fruit was overripe, and the service was mediocre. It was so bad that I went out and bought fruit, bread, cold cuts, jam, and other things myself.

Cristiane was especially attentive throughout my stay, and her kindness and professionalism really made a difference. The service was a highlight. The pousada also felt welcoming from the moment I arrived, with comfortable, well-kept facilities. I had a great experience, recommend it, and would certainly return.