Serhs Natal Grand Hotel & Resort
About this property
Popular facilities
See all facilitiesGood to know
- Check-in
- From 15:00
- Check-out
- Until 12:00
- Breakfast
- Available
- Reception
- 24/7
- Accessibility
- Wheelchair accessible
- Luggage storage
- Available
- Languages
- Spanish, English, Multi-language staff +1
- Smoking
- Smoke-free
- Children
- Family friendly
- Room types
- 4
Room Information
Rooms
Exclusive Double Suite
- 2 guests
- full double bed
- Private bathroom
- mirror
- private-bathroom
- safe
- telephone
- toiletries
- towels
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Presidential Double Suite
- 2 guests
- full double bed
- Private bathroom
- mirror
- private-bathroom
- safe
- telephone
- toiletries
- towels
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Imperial Suite
- Private bathroom
- mirror
- private-bathroom
- safe
- telephone
- toiletries
- towels
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Prime Double Junior Suite Sea View
- 2 guests
- full double bed
- Private bathroom
- private-bathroom
- toiletries
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Guest reviews
Recent reviews shared by hotel guests
Enrique N.
The Escape Room is a must do, one of the few things the hotel does exceptionally well. The Spa is fine for a quick sauna or pool visit, but the massages are mediocre. Honestly, you’re better off staying in Pipa. I can’t recommend this as a luxury destination. If you have to stay here, book Bed & Breakfast only. Lunch and All-Inclusive are poor value. The property seems to have management problems: we were told just hours before arriving that the manager had resigned, and it showed. We were put in the wrong room, then found the “private” jacuzzi ice cold. They told us to fix it ourselves by filling it from a slow tap. The service is nowhere near the required standard.

Clayton P.
The pools were great, and the staff were really helpful. Kudos to Dani, who handles towel changes by the pool, and Michael at the pool bar. I definitely recommend the place, and Sehrs will be my choice next time in Natal/RN. One small suggestion for the hotel leadership: English classes for staff would make life easier for foreign visitors. Thank you!
Marlene J.
Live music and good company made dinner even better, and the service at the Pizza place on floor 1 was phenomenal. Joal, Odette, Fernanal, Jara, Utan, and Deninson were so friendly. They kept checking whether I wanted more pizza, which was lovely.
Omar H.
We’ve booked our second stay and will be back in a few days. The front desk team has been very helpful, and Mr. Cicero at Tapiro Grill has been great at figuring out our breakfast requests and getting them right, even when they’re not straightforward. Everyone I’ve asked for help has gone out of their way, despite my not speaking Portuguese. The internet was the weak point. 5G barely worked, and the hotel WiFi was patchy in most places, though strong in the main lobby. Staff were trying to improve the connection near our room, and it seemed more boosters or a stronger mesh might be needed. Update: an IT technician added a booster, and now the internet in our room is fantastic. Thank you!
marcelo S.
Lunch service today was top-notch. Cicero is really friendly, always on the go, and good at explaining what you need to know.
Amenities
Everything available at this property
General Services
73 available- Shopping on site
- Computer
- Air conditioning
- Elevator/lift
- Currency exchange
- Smoke Free Property
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Express Check In/Check Out
- Garden
- Television in lobby
- Terrace
- Fire Extinguisher
- Outdoor furniture
- Reception desk
- Bridal suite
- Room service
- Indoor Fireplace
- Smoke Detector
- Linens
- Ironing
- Luggage storage
- Laundry
- Safe Deposit Box
- Concierge services
- Dry Cleaning
- Wake Up Service
- Telephone
- Cafe
- Car rental
- Tour assistance
- Karaoke
- Nightclub
- Picnic area
- Year of most recent renovation
- Number of floors (main building)
- Double rooms
- Junior suites
- Suites
- hotel
- American Express
- Diners Club
- MasterCard
- Visa
- Maestro
- Visa Electrón
- 24 Hour Reception
- Check In Hour
- Check Out Hour
- Mobile phone coverage
- Car hire
- Laundry service
- Medical service
- Multilingual staff
- 24 Hour Security
- Air conditioning in public areas
- Hotel safe
- Currency exchange facilities
- Cloakroom
- Lift access
- Newspaper stand
- Shop
- Sun terrace
- Luggage room
- Clothes dryer
- Café
- Non Smoking Area
- Smoking area
- Banquet hall
- Printer
- Parasols
Accessibility
3 available- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
Internet
3 available- Free Wi Fi
- Internet
- Wi Fi
Meals
12 available- Minibar
- Bar
- Breakfast
- Buffet breakfast
- Restaurant
- Restaurant (buffet style)
- Snack bar
- Dining area
- Poolside snack bar
- Swim Up Bar
- Air conditioning in Restaurant
- Breakfast room
Business Services
3 available- Conference room
- Meeting room
- Business centre
Pool and beach
5 available- Beach
- Indoor freshwater pool
- Outdoor freshwater pool
- Children’s swimming area
- Sun loungers
Sports
1 available- Gym
Children
1 available- Children playground
Room Amenities
8 available- Non Smoking Rooms
- Family room
- Cable TV
- TV
- Hairdryer
- Shower/Bathtub
- Shower
- Toiletries
Languages
4 available- Spanish
- English
- Multi Language Staff
- Portuguese
What's nearby
Explore attractions, restaurants and transport around the hotel
1.1 km 14 min walk
22.3 km
2.4 km 30 min walk
116 m 1 min walk
Attractions
20- Escaping Natal2.4 km 30 min walk
- Morro do Careca3.6 km
- Jangalancha Show3.6 km
- Parque Dom Nivaldo Monte5.0 km
- Bosque dos Namorados do Parque das Dunas5.3 km
Restaurants
20- Renato Romagnoni116 m 1 min walk
- Restaurante Potiguar177 m 2 min walk
- Tapiro Grill178 m 2 min walk
- Restaurante Le Soleil540 m 7 min walk
- Le Soleil594 m 7 min walk
Transit
20- Aeroporto Internacional Governador Aluizio AlvesAirport22.3 km
- Praia ShoppingBus1.1 km 14 min walk
- UninassauBus1.1 km 14 min walk
- Universidade UnPBus1.3 km 16 min walk
- Shopping SeaWayBus1.4 km 17 min walk

Stay rules
Important conditions for your stay