Charlie Porto Alegre Praça 4

I rented room 505 for 10 days and couldn’t work remotely because the Wi-Fi password didn’t work and the internet was unavailable. I had to spend money working somewhere else. The mattress has a huge hole, and the stove won’t work with the different pans in the room. The digital front desk takes hours to open the door. I arrived at 3 a.m. and didn’t get in until 5 because the cleaning wasn’t done. The neighborhood street is full of homeless people. A terrible experience, I don’t recommend it!

A packet from a sanitary pad was on the floor when I arrived, which made it clear the place hadn’t been cleaned properly. The laundry room was inaccessible, and the Wi-Fi password was wrong. After 1 hour and 17 minutes of complaints over WhatsApp, they still hadn’t fixed it. Technical support had been scheduled to come repair the internet today, but nobody showed up. I contacted the administrators’ support again, still without a solution. The front desk is awful. When you leave and come back, a remote attendant asks for your first and last name and expects you to memorize your reservation number, even though I’d paid for a 25-day stay. The place and the service were a NIGHTMARE. I don’t understand how Booking still lists this company.

At check-in, I found a room that hadn’t been cleaned after the previous guest. The sheets were dirty, the towels were used, and basic hygiene was lacking. Management apologized but said cleaning wouldn’t be available until the next day. They even suggested I sleep in the dirty bed and use the dirty towels, offering a discount for the trouble. After 8 p.m., I had to scramble to find somewhere else to stay. It caused a lot of stress and wasted time, and I missed more than half of the evening event I’d come to the city for. Booking.com said they’d respond within 24 hours when I asked for help, so there was no immediate assistance or solution. It was an absolute nightmare, and I wouldn’t wish it on anyone. Avoid this property at all costs!

The rooms and shared spaces are clean and well looked after, but the check-in took far too long. I arrived at the building at 4:30 p.m. and, since everything is remote, no one was there to let me in. You’re stuck outside until they grant access, and nobody answers WhatsApp, only a bot. The remote front desk is awful. Every time you leave, you can end up waiting outside, locked out until someone picks up the phone. People often approach you on the street while you’re waiting, which feels unsafe. Even though I sent all my documents days ahead, check-in dragged on over WhatsApp. Being left outside whenever you go out is terrible. I don’t recommend Charlie and won’t stay there again.