Residencial Hibiscos

This is my response to RESIDENCIAL HIBISCO. Before making threats about criminal defamation, look into who I am: my education, where I work, how long I've been a public employee, and my good name in court and in society. I only wrote what happened, and I have photos and videos to prove it. Don't accuse me of paying less and trying to damage your business. The facilities and appliances speak for themselves, as does your management and the way you only make arguments in your own favor. You agreed with nothing in our last conversation. The contract doesn't set out responsibilities for both sides and seems to protect only you. I believe in justice and consumer protection law, and I'll take this further. With photos, videos and witnesses, we'll see whether a court rules in your favor. An inspection by ANVISA can confirm whether the place is clean and suitable for tourists. Let's see if consumer protection law only has a side for your business. I tell the truth in everything in my life. I've never played dirty, and I value my good name in court. I won't let anyone drag it through the mud. I stand by my words, commitments and bills. You can sue me. After your accusations, I want to face you in court. I want nothing from anyone, only to protect my rights and honor. I reported only what happened at your establishment. I have no need to lie about anyone, and I detest lying with all my strength, no matter who it hurts. You've already been reported, so please wait: PROCON/PORTO SEGURO, the Porto Seguro police station with a police report, and the Porto Seguro Tourist Police Station. I asked you not to be ironic, but you implied I was a scammer looking for a cheaper place. I paid you around 6,400.00 and then paid 10,800.00 for another house. I'll present the receipt in court. Stay calm and wait for me. We'll see there who is right. This is no longer just about money. It's about my reputation and dignity, and the accusations you've made about me. I gave a detailed review of your establishment and didn't mistreat you in writing or in person. I lost one day looking for another house and another day filing complaints in person. We'll handle the rest in court. Sincerely, MARILENE GARCIA DE MORAES.

The worst part for us was the poor condition of the pousada when we arrived. The owner told us it had been rented out and the previous tenant had left practically the day before. After a long trip and paying so much, we had hoped to rest over Christmas and New Year (2025/2026), like anyone on vacation. Instead, the place smelled strongly of mold, the drains stank, the bathroom tiles were grimy, the toilet was clogged, the stove was filthy, and the cutlery was disgusting. There were glasses made from tomato paste jars, too. The Wi-Fi only worked in the yard, there was one washing machine for all the guests, cockroaches were everywhere, and the pool looked disgusting. If it couldn't be prepared in time, it shouldn't have been rented. We left very upset and tried to agree on a solution so neither side would lose out, but the owner wouldn't budge. She handed us a list to evaluate as soon as we arrived, even though it takes a few days to get to know a place. I felt she acted in bad faith. I don't recommend the pousada because cleanliness and maintenance matter anywhere. After traveling over 1,000 km, is it fair to have to flush with a bucket and be kept awake by the smell of mold? We have a contract and evidence, and the photos advertised don't match what we found. We tried to resolve this amicably, but she didn't even consider our proposal. We could have settled it better, and we're speaking up so others aren't affected. We weren't looking for a cheaper place, as the owner accused us of doing. She brought up ethics, but we're honest people simply asking for our consumer rights. We paid dearly to leave home and shouldn't have had to deal with this. Have a good day, and thanks for your attention.

We had a wonderful stay and came away with lovely memories. The place is safe, welcoming, clean and really comfortable.

The pool was dirty, the Wi-Fi didn't work, and there was a bad smell throughout the place. The toilet was clogged, and they told us to use a bucket to flush. The flush itself didn't even work. I paid for 15 days, stayed only two, and didn't get my money back. Worst experience of my life.