Hotel be loft lounge

We got to the hotel at 9 p.m. with my family, several days after booking online and receiving confirmation by email and WhatsApp. They told us there'd been a mistake and no room was available. It was a terrible experience, and I had to find a poor-quality hotel at a very high price. They should have contacted me earlier so I could make proper plans.

The breakfast was the biggest letdown: bland, unappetizing, and poor quality. I'm baffled by the positive Google reviews and suspect foul play. At nearly 200 Euros a night, close to what larger European hotels or resorts cost, we expected far more than this. We booked Hotel Be Loft Lounge expecting four stars, but it didn't come close to even one. Getting around was inconvenient, with no bus or metro stops nearby. The rooms were cheaply furnished, had rusty fixtures, and weren't clean. Housekeeping was inconsistent, sometimes leaving our room untouched for days. The pool shut at 7 p.m., and the outdated elevator was unreliable. Staff had limited English, which made it hard to discuss problems. This is a place I'd avoid.

The pool area was lovely, and the wine bar had charm. My room was spacious and had a pleasant view, but it was basic and not very clean. I found dirty towels and a dirty toilet. I'm easy-going, so it didn't ruin my stay, though it bothered me. As a solo backpacker, I was surprised most staff didn't speak English, which made communication difficult. The person who checked me in, the woman at checkout, and the gentleman at the wine bar knew a little English. The hotel doesn't provide converter outlets, so Americans should bring one. They sell converters at tourist prices; I bought one at a nearby mall, where prices were similarly high. It's a decent place, a bit outside the center but a short Uber ride away when it's not rush hour. Pretty average, neither terrible nor exceptional.

The hotel and staff seemed quite new, but everyone was very nice and accommodating. It's a great little place near Barra's main attractions. You'll need a car to get there or should use taxis.