JW Marriott Hotel Rio de Janeiro

The lounge is okay, with a nice view and a good selection of food and drinks at happy hour. Service during happy hour was 10/10. Breakfast also had plenty of options and good food, with amazing staff. Our suite was spotless every day, thanks to the cleaning team, and the staff’s service and attention to detail were truly outstanding. The hotel is a bit old, but the service is great, and the location makes it well worth it.

The concierge issue was especially frustrating. I scheduled three tours through the team, but one fell through. For the final tour, confirmed by email, our 8:20 AM pickup never arrived. We got no clear explanation. The hotel blamed the vendor, without a proper apology or meaningful effort to make things right. It seemed they either hadn't reconfirmed with the vendor or hadn't finalized the booking. Housekeeping also repeatedly left the room improperly cleaned. I had to call them back each time, and even the following day the room still wasn't cleaned properly. We paid for Executive Lounge access, but the food quality was inconsistent, good some days and a major disappointment on others. It didn't meet our expectations. The rooms were extremely outdated and clearly need renovation. There appeared to be mold on the table lamps, parts of the walls were damaged and poorly repaired, and there was heavy dust buildup on the air conditioning vents. For a JW Marriott property, that condition wasn't acceptable. We recently stayed at the JW Marriott in Rio de Janeiro, and the experience was very disappointing. I almost never leave reviews unless things are so poor that others should be warned. The property needs a full renovation, and its efforts to address problems were extremely lacking.

The laundry service wasted nearly an hour of my stay. I waited over 20 minutes for collection the first time, then more than 30 minutes the second time. At check-out, the receptionist was unprofessional and handled my concerns badly. The hotel itself is excellent, but these issues fell far below the standards I expect from a JW Marriott. As a loyal Marriott Bonvoy member, I found the experience very disappointing. I hope management looks into it and improves both the laundry service and staff professionalism.

Daniel at reception made a real difference, looking after my partner and me so well that the stay was a pleasure. After several great hotel stays around Brazil, this one was the best for us. Highly recommend it.