Flo Casa Hotel

The social media photos, videos, and older reviews made us think Flo Casa Hotel had once been a good pousada, but our stay was very different. Before arriving, we couldn't reach anyone through any channel to confirm our booking. We paid for breakfast, and even saw it shown on their social media, but it wasn't actually available at the pousada. The owner offered to pay for breakfast at a nearby cafe, which seemed like a reasonable fix. Instead, my husband and I were given one individual combo to share, including a single yogurt and one plate of eggs. We also paid extra for a room with a hot tub. It was there, but the water stayed completely cold. The owner said it took a while to heat, but after four days it still hadn't warmed up by checkout. We were told the room would be cleaned every three days, so it wasn't cleaned at all during our stay. The room was dark because the central light wasn't working. Security at the pousada and in the rooms also felt inadequate: there's no reception or staff member permanently on site, and the entry codes are very easy to guess. I hate spending time writing complaints and usually just take my business elsewhere. This place really disappointed us, especially because the owner showed so little empathy or kindness and offered so few solutions.

Trancoso is beautiful, but prices there were extremely high. At Casa Flo, I had several stressful moments over my thirteen-day stay. The staff were friendly and did resolve the problems, but I had to ask several times, and there were a lot of inconveniences: I was put in the wrong, cramped room, and there was no daily cleaning. They changed the sheets only twice, and didn't replace the top sheet, so I had to sleep with a blanket for two days. Communication was only through WhatsApp, with lots of back-and-forth messages and no reply. The beach is too far to walk to, especially with the uphill and downhill stretches.

We're standing outside and there's nobody here to welcome the guest. That's so disrespectful.

They gave us a WhatsApp number, but nobody answers. We're stuck outside with no one helping us. It feels like it's 1 a.m., and my flight is delayed. What a disaster.