Sir Sam's Inn

We paid extra for a jacuzzi room, but couldn’t use it. It wouldn’t fill, and when water was available it only trickled from the taps and was barely warm. Trying to fill it would have taken hours. In fact, after a short visit to the “spa pool,” we returned to find no water at all, so we couldn’t shower or flush the toilet. At first there had been very little water, and the problem got worse as the stay went on. The front desk gave us the runaround, blaming system filters, the kitchen dishwashers and other things. If this is a known issue, there should be spare filters or an upgraded system. Guests shouldn’t be left without basic necessities. The pool room was only 65 degrees, tiles were broken in many places, and several jets didn’t work. The parking lot hadn’t been cleared of snow, making arrival and unloading stressful and unsafe. Our room was run down and nothing like the photos. The fireplace was missing a glass door and damper adjustment, and there was no paper or fire starter. Spa prices for a motel environment. Dinner was incredibly slow with only a handful of tables, and the food was mediocre at best, nowhere near worth the price. We’d paid extra to have a charcuterie board in the room, but there were no cheese knives, napkins or serving items. When we complained about the whole experience, the best offer was $50 off. After driving hours and not even having water, that felt like a slap in the face. We expected far more for what we paid. We won’t return or recommend it.

The breakfast was amazing, fresh and generous, and we also had a good dinner one night: steak, pickeral and chicken. Service was okay. The inn is laid out really well, with lots of good common areas and large rooms. It’s a little run down, though, and the rooms and pool area need some basic maintenance. I’d go back.

This was meant to be a much-anticipated birthday night away from the kids, like it is for many parents, but it ended up being the opposite. The place felt neither cozy nor inviting, and nothing about it was remotely luxurious. The photos online are completely fake, nowhere close to the small, outdated, poorly lit rooms, which felt dirty and unromantic. This shouldn’t be called a “spa”; it should charge motel prices. Our room was 12°C when we arrived. The fireplace wasn’t stocked for us to light, and the baseboard heating couldn’t warm the room. The door lock was broken, the walls were paper thin so we could hear everything above and beside us, and the tub was stained and dirty. Within an hour we told the front desk we wouldn’t spend the night because the room wasn’t as advertised or priced accordingly. We were told a manager would contact us the next day, but that never happened. A generic email offered a rebate, yet we’re still being sent an invoice to pay. Very disappointed by the false advertising and the overall atmosphere.

We stayed in room 11 for two nights for my birthday, and the staff were super friendly and accommodating. The building is old, but it has kept its charm. Our room felt private and intimate, with a small private balcony overlooking the lake. The bed was comfortable, and there was a wood-burning fireplace. The bathroom had a waterbubbler tub that fit two comfortably, plus a window with a lake view. We ate three meals in the fires restaurant and really enjoyed them. For dinner, we even got to pick a bottle from the wine cellar that wasn’t on the menu. There was plenty to do: the pub had a pool table, shuffle board, darts and fooseball, with live music on Saturday night. Outside, there was a fire pit by the lake, plus a games room, sauna and water Spa. The massages were fantastic, and the lounger in the water Spa was a great place to relax and read. We had an amazing weekend and definitely want to come back to see the place in every season, especially with the ski hills and wolve sanctuaries nearby.