Daniel W.
We stayed from 2023.12.31 to 2024.1.2, and the experience was a constant headache. There’s no front desk at the hotel, so after arriving we had to drive 4 kilometers away to check in. We couldn’t find any staff there or get help. Two adults and two kids were given just one quilt, and nobody addressed it. The living room fireplace couldn’t be fully put out, so picture trying to sleep next to five candles. On the first floor, we could hear people running and jumping upstairs at 9:30 in the evening. Customer service told me there was nothing they could do. For all sorts of reasons, I caught a cold two days later and had two nights of insomnia. The cleaning charge was another shock. I’d already paid 150 Canadian dollars at check-in, but two days after checking out the hotel charged another 125 Canadian dollars for cleaning because I hadn’t taken out the trash. Charging a phone’s worth of money just to clean a room is crazy. They might as well have grabbed it! This is the most shameless hotel I’ve ever stayed in. Everyone should be careful with this place!
