Hotel La Falaise Bonapriso

The renovated rooms felt new and were very comfortable. What stood out most to me was the staff. I travel all over for work, and these were some of the friendliest, most cooperative, and helpful people I've come across. When I needed a last-minute booking change, they helped without taking advantage or overcharging me. Emmanuel the managerand PIUS the security guy and JUDE are GOLD!

The air conditioning kept having problems and didn't work properly, which really affected my comfort. The staff were rather unfriendly, too, and I didn't enjoy my stay.

I read your material about the hospitality services with interest. The locations and facilities are described well, and clients do visit regularly, but in my view visitor numbers could be higher. More clients could create room for expansion, new branches, and services that can accommodate more people. The number of rooms could also grow and better match what clients want and need. Customer care and communication need attention as well. Staff should welcome people with a smile and put the customer first. The business should keep customers informed about changes that affect them. I suggest hiring dynamic, capable staff, giving guests an experience that brings in new clients and keeps them happy, and introducing a program that makes your hotel their first choice. Build a competitive advantage, listen to client feedback, and make the services they expect available. Your hotels are well built and contribute something interesting to the customer experience. The quality is exceptional, but keeping clients loyal takes ongoing effort. I commend the structures that provide a sense of security for nighttime visitors and business travelers on short stays. Following these suggestions should help maintain quality and attract loyal clients.

It's a good hotel near the airport. My first room smelled a little musty, but when I asked to move, they gave me another one. TIA. The restaurant food was pretty good, too. I had chili garlic prawns, which I think they made just for me.