Crystal Orange
About this property
Popular facilities
See all facilitiesGood to know
- Check-in
- From 14:00
- Check-out
- Until 12:00
- Luggage storage
- Available
- Smoking
- Smoke-free
- Room types
- 4
Room Information
Rooms
Executive Double Suite
- 2 guests
- full double bed
- Private bathroom
- mirror
- private-bathroom
- safe
- telephone
- toiletries
- towels
Add your dates to see current rates.
Business Double room
- 2 guests
- full double bed
- Private bathroom
- private-bathroom
Add your dates to see current rates.
Deluxe Double room with balcony
- 2 guests
- full double bed
- Private bathroom
- private-bathroom
Add your dates to see current rates.
Standard Double room
- 2 guests
- full double bed
- Private bathroom
- private-bathroom
Add your dates to see current rates.
Guest reviews
Recent reviews shared by hotel guests
Bowei Z.
The hotel is cheap by Western standards and the rooms are clean. The lobby and room initially look like four-star quality, but using the place brought the experience down to three stars, with housekeeping and facilities closer to a two-star Super8 Motel. We stayed for three days in mid-April and had two rooms. The rooms themselves were clean and modern, but the wiring was haphazard. The main switch beside the bed cuts all the power, so at night you can't turn on the bathroom light without switching everything back on, including the room lights that are always on. There were also visible spliced 220V wiring junctions. Both rooms had a faint but unmistakable cigarette smell, with an ashtray and complimentary matches in the corner. The hotel said that was standard. The keycards barely worked, often taking more than ten tries. On the second day we were locked out. Staff said the system automatically locks the hotel card after day one as the standard stay, even though scanning our cards showed a three-day booking. It still locked us out. At checkout, the receptionist stopped halfway through and returned to playing an online competitive shooting game on her phone. There was no AC for most of the year, we were told. During our stay it was 75F through the day, but staff said that wasn't considered hot for the area and that AC wouldn't be allowed for another month or two. Sleeping at night and napping during the day were terrible. Even US motels let you turn on AC when you want. The room design also felt like it could double as a love hotel. Condoms were openly sold in the room, and the shower's clear glass was visible from the main room. There was a cover, but it was slightly transparent, and the shower light cast a shadow on the mat even when the cover was lowered. We ended up showering in the dark. Housekeeping reused towels we'd left on the bathtub, refolding and putting them back while they were still damp. They also seemed to skimp on shampoo and body wash. After we used 60% of a bottle the first night, new-looking bottles appeared the next day. They turned out to be our scattered bottles from the tub, refilled with water and placed on the counter with the labels facing out to look new. The elevators felt unsafe too. They close quickly, and pressing the sides as they close doesn't trigger them to reopen. They kept closing even with our hands in the middle.

Tom P.
The price is above the usual standard, but I thought it was worth it for the outstanding, professional service and very clean rooms. It's also close to Xihu lake.
mei T.
It's very quiet now, but it needs refurbishment. When we first came many years ago, it was a lively place.
yip S.
The service was excellent, and the room was clean and modern. Breakfast was excellent too.
Du J.
The breakfast was terrible, and the room was extremely stuffy, with a view of nothing but the opposite building. The front desk staff were unhelpful, and it didn't feel worth the price. I'd choose another hotel. After check-in the room was so hot that I turned on the air conditioning. Then someone came in and switched off the power without my permission.
Amenities
Everything available at this property
General Services
12 available- Elevator/lift
- Smoke Free Property
- Security guard
- Express Check In/Check Out
- Television in lobby
- Fire Extinguisher
- Room service
- Ironing
- Laundry
- Concierge services
- Luggage storage
- Wake Up Service
Parking
1 available- Parking
Meals
2 available- Bar
- Restaurant
Business Services
1 available- Conference Hall
Room Amenities
1 available- Non Smoking Rooms
What's nearby
Explore attractions, restaurants and transport around the hotel
468 m 6 min walk
478 m 6 min walk
941 m 12 min walk
529 m 7 min walk
Attractions
20- 清河坊历史文化特色街区941 m 12 min walk
- Leifeng Pagoda1.1 km 14 min walk
- Three Pools Mirroring the Moon1.3 km 16 min walk
- Hangzhou West Lake Scenery Spot1.3 km 17 min walk
- Jixianting1.4 km 18 min walk
Restaurants
20- 摩卡咖啡529 m 7 min walk
- 知味观(吴山店)559 m 7 min walk
- 永和大王611 m 8 min walk
- 永和大王(吴山店)625 m 8 min walk
- 新丰小吃(中山店)647 m 8 min walk
Transit
20- 杭州萧山国际机场Airport25.9 km
- 地铁吴山广场站C口Bus468 m 6 min walk
- 吴山广场总站Bus477 m 6 min walk
- 吴山广场Metro478 m 6 min walk
- 荷花池头Bus500 m 6 min walk

Stay rules
Important conditions for your stay