V Wanchai

The main issue was the deposit. They took a month’s rent and were supposed to return it within a month of checkout, but there was no refund or anyone to follow up with. After I chased them several times and got no feedback, I eventually received the money two months after checkout, when I said I’d seek help from the police or other relevant authorities if it wasn’t returned by a certain date. It felt like a regular issue for the company. The whole experience made me think they might be closing down and didn’t care about maintaining the property or customer relations. I can’t even call it a hotel or serviced apartment, and I definitely don’t recommend it. I’d choose a proper hotel instead. It wasn’t comfortable at all. I stayed for a month, and the room was smaller than the website said. It looked bleak and clearly wasn’t maintained regularly: there was mould on the ventilation, grout between the bathroom tiles, and visible water leak marks on the ceiling. The facilities were dated, with no Smart TV, so no YouTube or Netflix. Housekeeping came once a week, and I kept finding hair in the bath and on fresh towels and bed sheets after they cleaned. Laundry wasn’t complimentary, and I had to bring my own detergent. We chose the place because we wanted to cook, but the room didn’t feel clean or suitable, so we never cooked.