Four Points by Sheraton Shanghai International Tourism and Resorts Zone

The bed was very comfortable, and getting to the airport was easy. The front desk clerk went over several transport options and even booked a taxi for us. There’s a small Lawsons across the street, with a nearby KFC too. Shanghai Disneyland and PVG airport are both a short taxi ride away.

The location worked well for Disneyland, and there’s a scheduled shuttle bus. There’s also one near the airport, though it leaves you quite far from the check-in area. The room was nice and everything else was good, but the air conditioner stayed on and couldn’t be adjusted. Housekeeping said the cooling system was broken, so they brought me a fan. Luckily, it was cold. I took off a star because communication was a little difficult. If I misunderstood how the air conditioner worked or the cold weather outside, I’m sorry.

The room was spacious and had good facilities. I also liked the breakfast, and the location and shuttle bus were great.

The front desk staff were really friendly, but the rest of the stay was disappointing. Breakfast was terrible: the fruit and salad platters all had to share one small pair of tongs, and there weren't any coffee cups. When I asked, staff told me to use a glass, though I wondered whether those were safe for hot drinks. I stayed a month earlier, just after the room had opened, and the standards don't seem to have been maintained. There were bugs too, a small one I swatted on the bed and a larger one in the bathroom that I was too tired to inspect.