Featured review
Nairobi H.
2/10
The breakfast was poor, with few choices and little that appealed to me. The front desk staff were also rude and unhelpful. No one spoke proper English, which made things very difficult, and the woman at reception was especially dismissive and didn’t try to understand or help. I used Hilton points to book, but at checkout they wouldn’t return my deposit and gave no clear reason. They also refused to issue an invoice showing the stay was paid with points, handing me a bill for the room’s full cash price instead. Completely unacceptable. This hotel doesn’t meet the standards I expect from Hilton, and I’d strongly advise staying somewhere else.
