Zhangjiajie Tianmen Mountain Scenic Area Xana Deluxe Hotel
About this property
A very nice place to stay for a reasonable price - hotel "Zhangjiajie Tianmen Mountain Scenic Area Xana Deluxe Hotel" is located in Zhangjiajie. This hotel is located minutes away from the city center.
Popular facilities
Good to know
- Check-in
- From 14:00
- Check-out
- Until 12:00
- Luggage storage
- Available
- Smoking
- Smoke-free
Rooms
Estimated reference price
Deluxe Double room
- 2 guests
- full double bed
- Private bathroom
- private-bathroom
Deluxe Twin room
- 2 guests
- twin beds
- Private bathroom
- private-bathroom
Standard Double room
- 2 guests
- full double bed
- Private bathroom
- private-bathroom
Standard Twin room
- 2 guests
- twin beds
- Private bathroom
- private-bathroom
Guest reviews
Recent reviews shared by hotel guests
Echo made things easy for our English-speaking family. She speaks English well, helped us check in, and shared her WeChat so we could message her if anything came up. When she wasn't around, the girls at the desk were still eager to help and used translation apps to communicate. We were a family of four in the lofted second-floor room. There was a king bed upstairs and a queen bed below, with lots of room and everything very clean. Two large TVs, one by each bed, meant the kids could watch separately. The carpet didn't bother our family's allergies. It also felt like a newer hotel, and everything was in great shape. The air conditioning was powerful, with units in both the loft and lower area. The walk to the Gondola for Tianmen mountain was easy. For snacks and meals, Huilong and Renmin Roads across the river and bridge were lively. We also enjoyed walking along the riverside, where the trees were blooming in April. I'd recommend staying here.
Echo at the front desk turned a difficult room situation into a really good stay at XANA Deluxe Zhangjiajie. She was patient and kind when we asked to move after finding a strong cigarette smell in our beautiful room. We arrived around noon and were allowed to check in early, which helped after traveling. We went out for an excursion at about 1 PM with the windows open, but when we came back around 8 PM, the smell was still strong enough to give us headaches. Echo showed us four rooms so we could pick one that felt right. We ended up downgrading, since many of the rooms we'd originally booked had mahjong tables, where smoking seemed more common. She handled the change with real care and even gave my stepson a small treat and a cute little dinosaur. She also sweetly said I looked like Lisa (the Thai rapper/singer), which made my day. We felt looked after throughout, and her help went beyond what we expected. Thanks, Echo, for making our experience so much better. We truly appreciate you!
Amenities
Everything available at this property
General Services
19 available- Air conditioning
- Elevator/lift
- Smoking areas
- Smoke Free Property
- Security guard
- Gift shop
- Express Check In/Check Out
- Television in lobby
- Fire Extinguisher
- Reception desk
- Room service
- Ironing
- Laundry
- Concierge services
- Dry Cleaning
- Luggage storage
- Wake Up Service
- Telephone
- Library
Parking
2 available- Electric car charging
- Parking
Meals
6 available- Minibar
- Bar
- Coffee/tea for guests
- Restaurant
- Bottled water
- Kettle
Business Services
2 available- Business center
- Fax and copy machine
Sports
1 available- Gym
Room Amenities
5 available- Non Smoking Rooms
- Cable TV
- TV
- Slippers
- Toiletries
What's nearby
Explore attractions, restaurants and transport around the hotel
281 m 4 min walk
607 m 8 min walk
726 m 9 min walk
794 m 10 min walk
Attractions
20- Tianmenshan Cableway726 m 9 min walk
- Tujia Folk Customs Park3.1 km
- Tianmen Fairy Mountain (North Gate)4.5 km
- 天门山风景区5.9 km
- National Forest Pk of Tianmen Mountain6.1 km
Restaurants
6- 黑竹沟菌火锅794 m 10 min walk
- 昌盛野山菌火鍋店924 m 12 min walk
- Kafelaku Coffee1.5 km 18 min walk
- 星巴克2.2 km 27 min walk
- 黑竹溝3.2 km
Transit
20- 张家界荷花国际机场Airport4.4 km
- 汇景名都Bus281 m 4 min walk
- 嵩子岗Bus542 m 7 min walk
- 官黎坪Bus553 m 7 min walk
- 将军府茶楼Bus582 m 7 min walk
Stay rules
Important conditions for your stay
Hotel information
- Total rooms
- 86
Electricity
- Voltage
- 220 V
- Frequency
- 50 Hz
- Socket types
- A, G, I
