Samir H.
The rooms were crawling with cockroaches, including in the fridge and all over the beds. The sheets had holes, there was no hot water, and the shower head kept falling off. When the A/C ran, it sounded like a jet engine. Absolutely awful. I told reception about the infestation and got a blank stare. After an uncomfortable pause, the receptionist suggested I buy bug spray at a local grocery store. HUH!?!? The agency will take your money, then say you're lying about the conditions. Don't book here or through them. There are much better places to stay in Cartagena. Avoid it if you care about sleep and cleanliness.
