Pop Art Hotel Las Colinas Manizales

The hotel itself was comfortable and nice, and the breakfast was very good. But the reservation mess was awful. I arrived with a booking.com confirmation and physical proof of the reservation, yet staff told me they couldn't find it and had no rooms available. They said the booking operators in Bogota hadn't uploaded it, then offered a room if I canceled and paid up front. I did that, only to be told again there were no rooms. After an hour of going back and forth, I finally got a room, but at a much higher price than my original reservation. That's a terrible way to handle reservations.

The people who work there were nice, and that's the reason this gets two stars. I paid almost 1,200.00 for 18 days, about $66.00 a day, which was far too much. Based on the appearance, hard bed, no AC, and how uncomfortable it was, it's worth maybe $20-$25 a night. During my stay, the room wasn't cleaned one day, I was locked inside for about an hour another day, and my key card failed on a different day. Compared with Motel 6, Hotel Las Colinas makes Motel 6 look like a mom and pop shop. I'll never stay there again. Without the good staff, I'd give it zero.

I highly recommend it. The hotel is old fashioned in all the best ways, with a level of detail, quality, and professionalism across the staff that newer hotels just don't seem to have.

We booked a standard double through Agoda, and the 27 m² room was roomy enough for two. It faced another building, but despite having no air conditioning, it never felt warm during the day or at night. The Wi-Fi was free and had a great connection, and we had a flat-screen TV with plenty of channels, a safe, a minibar, and a comfortable king size bed. There's also a sauna and bar at the hotel. Breakfast was a buffet with lots of choices on Sunday. The next day, perhaps because there weren't many guests, we were given a selection instead. A couple of things bothered us. There wasn't a socket for the minibar, so we had to unplug the TV to use it. Also, during check-in we handed over our Cedula as requested, but the staff entered our nationality incorrectly, even though it was clearly stated on the Cedula. We noticed on the printout when he asked us to sign. It might seem minor, but if something unfortunate happened and they needed to contact the embassy, it could delay things.