We were promised housekeeping every other day, but it never happened. The property also smelled bad, apparently from the septic tank, humidity, and poor air conditioning and ventilation. On arrival, we learned that toilet paper couldn't be flushed and had to go in a bin. In the heat without air conditioning, that led to a terrible smell and animal infestations. Two bathroom fans didn't work, and the third bathroom had a wall open to the outside, letting animals in. The place was presented as a luxury rental, but we found it dirty, run down, and infested with animals. Plumbing was inadequate, electricity seemed rationed, and the owners came in daily to switch off the air conditioning in 30 degree weather and attend to the pool. Appliances were in disrepair, including an old dishwasher falling out of a moldy cabinet. There was no oven, kitchen supplies were incomplete, and cupboards reeked of mold. Linens and covers were insufficient for our group; what was provided was ragged, moldy, mismatched, full of holes and stains, and unusable hand-me-downs. The owners apologized for the problems and blamed the concierge they'd hired. Two nights into our six-night stay, they verbally agreed to cut our nightly rate in half, comparing it with other local properties, and asked for a few days after Christmas and New Year to process the refund. We took them at their word. They also gave written confirmation at checkout that they would honor it, but about ten minutes after we left, they went back on the agreement in a deceitful, nasty way. They had promised to halve the exorbitant cost, then reneged, leaving us several thousand dollars short. They kept saying they were honest people trying to make a living and wanted us to enjoy our stay. That experience was a complete scam. We were shocked, and found the owners dishonest and conniving. Horrible experience, the owners are liars.
