Casa sofia

We first booked seven nights, then decided to come back for three more. Hostal Neptuno is affordable and centrally located in Havana. The street outside stays busy and noisy, though that seemed common across the city. The rooms were clean, with air conditioning and pretty comfortable beds. Breakfast is available for 5 EUR. It's basic, but a good start to the day and helpful for keeping going amid Havana's bustle. There's also a fridge stocked with water, beer, and soda. Ana, Frank, and Giovanni were the highlight. They were kind and did their best to make our stay good. The main drawback was the unreliable wifi, which made arranging and booking excursions difficult, so plan ahead. The service, cleanliness, and location were all great, and I'd definitely recommend the hostel.

The rooms are clean and have a colonial look, plus a fridge and bathroom. Staff are there around the clock, so you can arrive whenever. There's a terrace and patio that's nice for breakfast or a beer, and the free internet was good quality, which is hard to find in Cuba. It's good value and close to the city center, just behind Capitol. Finding the place may take some effort, and the area can seem unsafe at night, though Havana as a whole may feel that way.

We walked around at all hours, as young women, and felt safe. The location is within walking distance of everything we wanted to see, with bars and restaurants close by. Don't be put off by the neighborhood. The staff were so friendly and helpful, even going out of their way to sort out transport and activities, and they offered the best exchange rate. The place itself is beautiful, the beds are really comfortable, the showers have great pressure, and the AC and wifi worked well. Breakfast for $5USD was delicious: fresh fruit, fried egg, bread, jam, coffee, and a big juice. We stayed two nights and added another, and we'll use this as our base when we leave Havana to visit other cities. They even let us leave our bags there. Thanks for the hospitality, Hostal Neptuno. If I could give it 10 stars, I would.

The courtyard rooms are much better than the city view rooms, and the price is good. It's close to the city center and Old Havana. Dayana, Ismaray, and the reception team, Ana, Frank, and Giovanni, deserve five stars. I can't say the same about the owner. When I exchanged money, I got a slightly torn bill back. Two days later they wouldn't accept that same bill when I tried to spend it, saying it was torn. It was fine when they gave it to me, but a problem when they were buying it back, so be careful if you exchange money. Drinks sold at the Casa are really expensive compared with city shops, and payment is only in USD or euros. The internet is very slow, though that's a general problem in Cuba.