Apartments Mariecosta

I’ve stayed at Maricosta Villas several times and have always had a good experience. The apartments and villas by the sea are good value for the budget, and the owners have been kind and helpful. Recent negative reviews surprised me, so I wanted to clarify what I understand happened. According to the account here, the guests checked the property on arrival, confirmed everything worked and then paid. On the first night, they started messaging about problems and asked if they would be fixed the next day. The owners arranged for licensed technicians to come the following morning, gave the guests advance notice and tried to contact them. The guests describe this as trespassing, but, as I understand it, the owner and technicians were outside ringing and knocking, and nobody entered without permission. The reviews leave that detail out. When the door was opened, the female guest was aggressive and clearly refused to let the technicians in, which was also left out of her comments. The account says the villa then lost water because the guests wouldn’t allow the technicians to fix the issues. The guests later decided to leave, and received a refund for the unused days with a signed confirmation. The discussion continued with her partner because she repeatedly interrupted and did not follow basic communication etiquette. The owners wanted to keep the conversation structured and respectful. On that account, the claims of sexism and unlawful entry don’t match what happened. They have continued posting negative reviews, including six reviews from two people using different accounts, over the following 1.5 and 2 months. They didn’t answer a formal letter from the owners’ lawyer, but posted a negative review on his website despite not being his clients, and blocked the owners on social media. To me, that looks like abuse of the review system and an attempt to harm the business’s reputation.

I rented a villa in Cyprus recently and had several serious problems that I think people should know about before booking. From the first night, the air conditioners wouldn’t heat, the boiler didn’t give us hot water and the toilet was leaking. I reported everything straight away. The next morning, while we were still asleep, a group of people tried to enter without any notice. That was completely unacceptable. None of the problems were fixed despite my repeated reports. After 5.5 days, things got worse: the water stopped altogether, and there was none in the house. I contacted the landlord again and was told nothing would be repaired. They refused my refund request, then stopped replying to calls and messages. As I write this, the place isn’t fit to live in. There’s no heating or hot water, the toilet leaks, and now there’s no water at all. I’m still in the property without hot or cold water or heating. The toilet only stopped leaking because there’s no water in the house. I’m shocked by this experience and want others to know about it before dealing with these landlords. If the owners fix the issues or return my money, I’ll update this review.

We felt really comfortable and welcome here. It’s a large, clean, air-conditioned place with a balcony, and the price is excellent for what you get. The furniture isn’t modern, but we’re not fussy about that and found it comfortable. The host was great, there’s a pool right next to the place, and the beach and seafront promenade are close. Seems well suited to couples or families. One thing to know if you’re sensitive to noise: you can hear every word from other guests sitting out on their balconies. That’s not the owner’s fault. We’ll definitely come back!

I’m responding to the comment from Maricosta Hotel about my review. The core problem is that the property was presented as fit to live in, but our experience was that it wasn’t. Several things went wrong. For a day and a half there was no water in the house at all, although the water pressure in the yard stayed strong throughout. This was not a municipal supply issue. The hot water also wasn’t working: a video shows the boiler switch didn’t work and the fuse was physically missing. Your wife said you remove it intentionally, even though the tenant pays for electricity. She also insisted the fuse had been put back, but the video shows otherwise. When challenged, you said, “the sun is enough.” The air conditioners are another issue. That they worked in cooling mode in summer doesn’t speak to how they work now. One almost immediately switches into pause or defrost and stays there, while the fan in the second makes a loud scraping noise that makes it impossible to sleep with it running. It seems only a matter of time before it fails, though your wife said they were all in perfect order. When I told you the house had been without water for a full day, you were rude, hung up and ignored my calls and messages until the online reviews appeared. When you got home, you went to sleep instead of dealing with it or speaking to us, despite living right next door. You also tried to pressure us repeatedly: first, you refused to return the payment unless I removed my Google reviews; then you threatened legal action while we were still in the house; now the threats continue in comments. Aren’t you tired of intimidating paying tenants? Arriving with several people without contacting us first was unacceptable. Your wife rang the bell and pounded on the door continuously for 15 minutes. I don’t understand why I have to keep explaining this. There’s nothing admirable about her coming by in the morning to carry on that way. These problems shouldn’t have been there in the first place, particularly since the villa was advertised as having none. Messaging at any hour is reasonable when the paid service isn’t being provided. Banging on someone’s door for 15 minutes isn’t. All of this comes down to your lack of integrity and confrontational behaviour. None of these problems should have happened.