kevin S.
The apartment was gorgeous and Boltenhagen is a jewel, so our weekend was almost as lovely as we’d planned. But the “small print” came as a surprise. When we arrived, we were told there was a €115 cleaning fee on top of the rent we’d already paid. It hadn’t been mentioned during booking, in the confirmation, or on the “Manage My Booking” page. I spent time talking with reception and the booking company’s customer service, though that company hadn’t been named during the booking process either. Five of our 48 vacation hours were gone, while the three parties passed responsibility around. Book directly with the owner to get the information in advance. Four stars for the house, zero for the service.

