The St Regis Cap Cana Resort

The ocean view from our room was something we’ll remember, and the property itself is gorgeous. Jisselle and Elisabeth were our butlers, and the service throughout our stay felt impeccable. We were greeted with lovely, refreshing drinks when my husband and I arrived, and felt welcome from the start. We tried every restaurant on the property. Nina's was our favorite, especially the drinks and chicken with risotto. We liked it so much we ordered it three times during our five days. The fitness center was spacious and had a good range of equipment. We also loved lounging by the pool and beach, with tasty drinks and appetizers being passed around as a thoughtful treat. Live music made dinner at Nina and The St. Regis Bar especially memorable. Please keep it going! Karine, Alexis, Julio, Jisselle, Elisabeth, Ravel, Elias, Avilda, OCyrus, Sahdi, Haneci, Crismely, and the young man at the pool bar, “Bryant” (sorry if I’ve spelled that wrong), all helped make our stay incredible. We hope to return.

We went to the St Regis for a babymoon, thinking it would be the perfect place. It was a terrible experience, and it’s absolutely not worth the price. Stay away. We paid extra for a room with a swim-out pool, but couldn’t enjoy it because our neighbor was smoking illegal substances and the hotel wouldn’t do anything. Their smoke alarm kept going off at all hours. We tried calling the front desk to ask what was happening, but no one answered. Being in a foreign country with alarms blaring and no way to reach anyone was frightening. The noise was so loud that my wife, who was seven months pregnant, kept waking up scared. We couldn’t sleep because we knew it would go off again within minutes. The manager said he’d fix it and follow up, but only would have if we had contacted him again. The hotel is badly run. I’ve had better service at three-star hotels. The restaurant food was terrible too. We couldn’t even eat about half of what we ordered. Go to the Eden Roc instead, the facilities, service, and food are much better.

Our only rough evening was dinner at Cassava, which also serves breakfast. Service was very slow. It was Super Bowl Sunday, so maybe that was part of it, but that was the one night that felt off. The rest of our five days at The St. Regis Cap Cana were really lovely. We had our 16-month-old with us, and our room was beautiful with a great view to wake up to, even with a toddler up early. The hotel is absolutely gorgeous. Our butler, Elevis, made traveling with a little one feel easy. He was kind and helpful, had our baby's bottles sterilized and cleaned every day, and kept the fridge stocked with milk. The dining was very good overall. The Marola team was especially warm and welcoming at both lunch and dinner, and Benjamin always made sure we were looked after. We also had a nice early dinner at Nina, with good food and a great setting. It wasn’t exactly a relaxing trip with a toddler along, but it was special, and we hope to come back soon.

The hotel and its facilities are beautiful, and there’s a lot of potential here, but we left disappointed by the service. We ordered cigars and asked for a cigar punch, but they didn’t have one. That’s a small thing. The drinks were the bigger problem. At the Cigar Room at the San Reyes Hotel, we ordered a mezcal margarita. It came in a small dessert glass, and tasted like nothing but sour mix or lime juice, with no mezcal at all. Three of us checked it. When we asked the bartender, he just said, “I put it in the glass.” No one checked the drink, verified what was in it, or tried to make it right. For the prices they charge, customers should feel their money is respected and get the quality the brand is known for. They need more professional, better-trained staff with a real sense of customer service.