Hotel & Restaurant Chino

We were the only people in the restaurant, but after our drinks and egg rolls arrived, the waitress vanished for 15 minutes. I signaled that we were ready to order when I saw her leave, and she gave me a one-moment gesture before disappearing for another 15 minutes. The egg rolls were just okay at best. Our drinks and starter had been fine.

I was extremely disappointed by my October stay. There were bugs in the bed, and the bathroom was dirty, which is unacceptable in a hotel. The room was outdated and poorly maintained, with little resemblance to the clean, modern rooms shown in the online photos. I felt misled and the whole experience was unpleasant. I wouldn't recommend staying here unless the rooms and hygiene standards improve seriously.

We went with high hopes after several people recommended this family-owned restaurant, which has apparently been open for decades, but the experience was a huge disappointment. We waited over an hour for food in an empty restaurant, and two of my family members even fell asleep. The food wasn't very good, and our server was rude whenever we asked for anything. She told my dad she'd bring the food after he sat down, then spent another ten minutes sitting and laughing with the other servers. At the end she admitted the delay was because they were taking pictures of the food. She never checked whether we were okay, wanted water, or needed refills, and she forgot one person's order. It's not right for customers who have been perfectly kind to be treated with attitude, kept waiting so long, and then served low quality food. I don't know how they stay in business. The menu does mention it, but they also automatically add around 28% for tip/service.

The views were great, and the wine was okay, but the food and the way they handled the bill made this a terrible experience. We ordered steak and chicken, and neither plate was edible. I took two bites of the steak and gave my partner a bite; we both thought it was awful. Her chicken was just as bad. We told the staff right away, and they cleared the plates but still brought the full bill. I said I wouldn't pay for food we couldn't eat, and that I was hungry enough to go to another restaurant. It took nearly 30 minutes of arguing to get one plate removed. I wouldn't pay for the other since none of it was eaten. I'd asked for three wines listed on the menu, but they didn't have any. Eventually they let me choose a bottle from the shelf, and it was okay. I asked repeatedly for a manager or boss and was told nobody was there, nor would anyone be there tomorrow, even though I said I live here and could return. I've visited this area for 15 years and lived here for almost a year, but this was my first time eating here. I wouldn't go back.