Carmen V.
The call the next day made it clear I wasn't allowed into the apartment, even though I had never suggested I would be staying there. They said only registered guests could enter, using the refund as their reason. Earlier, after I booked through Booking.com as a surprise for my parents, I asked how to pay and got no reply. On arrival day, the person in charge called about the arrival time. When I explained my parents would be coming, not me, they spoke rudely and insisted that couldn't be done. They refunded the charge to my card, then charged my parents, and canceled the Booking.com booking so I couldn't review it. I also had to put in writing that my parents could collect the keys instead of me. Thanks for ruining their surprise. I hope you never get treated that way. It was really unpleasant, and I don't recommend this place.
