Abel M.
They're thieves. We had trouble with the reservation because our phone service kept failing while we were on the road, and the route location was wrong. We contacted them right away to cancel and explained what had happened. They kept saying they hadn't received a cancellation request from Booking.com, which wasn't true: I was sending screenshots on WhatsApp of the messages Booking.com was sending to the accommodation. Since the booking was for that same day, they kept putting us off, saying they'd transfer the reservation. The next day they replied that they were cancelling it and charged me the full amount. When I'm back from vacation, I'll file the appropriate complaints with Booking.com and the consumer protection agency. I have everything saved.
