Rebecca W.
The apartment was spacious and in a lovely spot overlooking a park, with shops and other essentials close by. There were bins just outside for recycling. We found some plates and cutlery, but not quite enough, so we bought a few more and left them for the next guests. Finding out where to check in was difficult. It was at a nearby hotel up a very steep hill, and the reception queue took 30 minutes. A sign on the building might help; we only learned the details from earlier reviews. We were told the deposit would usually be returned after an inspection at checkout. Because we had an early flight, we were first told to arrange that the day before, but that turned out to be wrong. No staff were expected when we checked out, so we had to leave trusting that the £450 would be refunded after the inspection. We had to go back to the hotel several times about the faulty WiFi, a washing machine door that got stuck, and faulty air conditioning. It would help to have a simpler way to contact reception.
