Daniela O.
The deposit situation was uncomfortable from the start: before we had even got out of the car, the host asked us to pay it in cash, though this wasn't mentioned in the Booking listing or booking conditions. Later, when we asked several times about checkout and getting the deposit back, there was no reply. The host only responded after we contacted Booking, saying checkout could only be done at 6:00 am and seemed unhappy that we'd contacted the platform. We hadn't been given clear instructions earlier. Because of the refund policy, we couldn't cancel and felt stuck there. Getting around at night felt unsafe. The stairs to the apartment were extremely dark and had no proper lighting, so we needed a phone flashlight. The power kept cutting in and out, and the WiFi was unusable for most of the stay. We couldn't connect for an entire [duration unclear]. We told the host that evening, waited another day for a fix, and still had an unstable connection with constant buffering that made work impossible. We ended up using our own mobile hotspot. There were also hygiene and upkeep problems. Roaches were in the apartment, and the kitchen, oven, and fridge looked dirty when we arrived. The sheets were changed on arrival but not again during the stay, and the pillows smelled unpleasant. A bad smell lingered in the bathroom, while turning on the chimney filled the apartment with a strong burnt odor. The pool was cleaned only on the first day and not maintained after that. This stay fell short of basic expectations. The property needs significant improvement in cleanliness, maintenance, safety, deposit transparency, and communication. We wouldn't choose to stay here again.
